Who we are
Scoop Squad Pro LLC (“Scoop Squad Pro,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://scoopsquad-pro.com/, contact us, request a quote, schedule services, or otherwise interact with our business.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that identifies, relates to, describes, or could reasonably be linked to you, including:
Personal Information You Provide
- Name
- Email address
- Telephone number
- Service address
- Billing address
- Information related to your pets and property necessary to provide services
- Payment-related information submitted through our payment processors
- Communications you send to us through contact forms, email, phone calls, or text messages
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Referring website information
- Usage data collected through cookies or analytics tools
2. How We Use Your Information
We may use your information to:
- Provide requested services;
- Schedule and manage appointments;
- Process payments;
- Respond to inquiries and customer service requests;
- Communicate regarding services, scheduling changes, invoices, or account matters;
- Improve our website and services;
- Maintain business records;
- Prevent fraud and protect our legal rights;
- Comply with applicable laws and regulations;
- Send promotional communications when permitted by law.
3. Text Messages and Marketing Communications
If you provide your telephone number, you consent to receive communications related to your services, including appointment reminders, scheduling updates, billing notifications, and customer support messages.
With your express consent where required by law, we may also send promotional text messages or marketing communications.
You may opt out of marketing text messages at any time by replying STOP or by contacting us directly.
Message and data rates may apply.
Consent to receive marketing communications is not a condition of purchasing services.
4. Payment Information
Payments may be processed through third-party payment providers. Scoop Squad Pro does not store complete credit card numbers on our servers.
Any payment information you provide is subject to the privacy policies and security practices of the applicable payment processor.
5. Sharing of Information
We do not sell your personal information.
We may share information with:
- Service providers who assist with scheduling, payment processing, website hosting, customer communications, or analytics;
- Professional advisors such as attorneys, accountants, and insurers;
- Government authorities when required by law;
- Successors in the event of a merger, acquisition, or sale of business assets.
All third parties receiving personal information are expected to maintain appropriate safeguards for that information.
6. Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
Cookies may be used to:
- Remember user preferences;
- Understand how visitors interact with our website;
- Improve website functionality and performance.
Most browsers allow you to modify cookie settings or decline cookies entirely; however, doing so may affect website functionality.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services;
- Maintain business and financial records;
- Resolve disputes;
- Enforce agreements; and
- Comply with legal obligations.
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
8. Security of Information
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take appropriate steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites.
We encourage users to review the privacy policies of any third-party websites they visit.
11. Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of certain personal information;
- Opt out of certain marketing communications.
To exercise any applicable rights, please contact us using the information below.
We may need to verify your identity before responding to requests.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date. Continued use of our website or services following the posting of changes constitutes acceptance of those changes.
13. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Scoop Squad Pro LLC
Email: hello@scoopsquadpro.com
Website: https://scoopsquad-pro.com/